Canada's Largest Selection - Free Samples - Same Day Shipping*
Canada's Largest Selection - Free Samples - Same Day Shipping*
Visit USA shop
Healthwick is proudly Canadian, with a caring team of incontinence product experts that provide discreet and professional service. We proudly carry North America’s largest selection of incontinence products, with hundreds of different retail and specialty items in stock daily.
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We're in the office to help you Monday - Friday, 9am to 5pm EST, except for Canadian and Ontario holidays. Our voicemail is available 24 hours a day and we return all voicemail messages within one business day.
Email us at help@healthwick.ca and we generally respond within 1 hour.
Or you can call us Toll Free and we'd be happy to help.
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We are happy to offer pick-up for orders placed online or by phone.
Please Note: Our office is not open to the public for shopping, as we are an online retailer.
If you have any questions, our Customer Care Agents are expertly trained to assist you in finding the perfect products to meet your specific needs. Please give us a call for any questions.
Our office is located at 1360 Speers Rd, Unit B, Oakville ON L6L 5V3.
Yes, we also ship to the USA. Please visit Healthwick USA
Unfortunately, the high cost of shipping to these areas means that we're unable to establish a flat-fee price that would be accurate for the wide range of order sizes we typically see. Please get in touch with us by email or by phone and let us know what you'd like to order, so that we can give you an accurate quote.
For hygiene reasons, unfortunately all products are non-returnable, even in the case of unopened packages. We are committed to the health and safety of our customers as well as our employees, and returned parcels will be discarded unopened. If you have any concerns over the product which you've purchased, please don't hesitate to get in touch with us.
Please take a look at the following link; https://healthwick.ca/pages/managing-incontinence and feel free to contact us if you have any questions.
Please contact us at 1-877-775-6656 and we will be happy to discuss further. You will need a Member ID number and an MSN form filled out by your doctor to move forward.
Products purchased in Canada are shipped via Canada Post expedited parcel (2-8 business days) and UPS (2-8 business days). Shipping times are approximate and may vary due to inclement weather, inventory volumes, and postal holidays. If you have checked the tracking information and it shows as your parcel was delivered but you have not received it yet, please contact us and we will be happy to follow up with the courier.
We’re sorry, but to keep costs affordable for our customers, we only ship via Canada Post expedited parcel (2-8 business days) and UPS (2-8 business days). If your situation is urgent, you can place your order and choose "pick up in office" for your shipping method. Once you receive the email that your order is ready for pick up, you can send a courier to pick it up in your stead. To avoid these situations in the future, consider our Free Automatic Delivery Program.
