Thoughts from a Twenty-Something Healthwick Team Member

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Thoughts from a Twenty-Something Healthwick Team Member

When I first started working at Healthwick, I can truthfully say that I didn’t know much about incontinence or any of these products.

I had walked down incontinence product aisles at the grocery store and pharmacy, but never paid close attention to what was on the shelves or really understood their importance.

My first day, I was so worried about how I was going to do well at my job because I knew almost nothing about this industry.

But I quickly learned that, unless you are dealing with it first-hand (either with yourself or a loved one), most people don’t really have an understanding of what incontinence issues are, and how important it is to address them.

Like you would probably expect, fully immersing myself in the world of adult incontinence products took some time.

I spent a lot of time reading about incontinence, like the different causes and treatment options that are available, and learning more about the different product options we carry at Healthwick.

I think I was most surprised at the sheer number of options available to help people that are all tailored to different and unique needs (which is really, really great).

I can honestly say that I never expected to know so much about adult incontinence products, but I’m glad that I do.

The best part of my job is hearing from our customers. Although none of the messages, comments or emails are specifically addressed to me, it warms my heart to read how the products we carry have changed someone’s life for the better.

Every thank you note, every kind comment or constructive criticism is shared with our team, and let me tell you, it truly makes everyone’s day a little brighter.

I recently had a loved one approach me to ask for some advice on managing incontinence and what products they should be using.

I was able to order them some samples to try, and have an open conversation with them to understand what their needs are. This experience was a great reminder that what I do is important, and it can really change the lives of people I care about.

This experience is what led me to write this. I may not have first hand experience with incontinence, but I can share with you what I have learned in my time with Healthwick.

There are three things that I constantly remind my loved ones of when it comes to managing incontinence that I have learned from working here at Healthwick.


#1 - You don’t need to be embarrassed because you’re not alone.


This is really important because incontinence is a common issue and there are ways to manage it so that you can continue to live a healthy and fulfilling lifestyle. There are over 3 million Canadians managing continence issues on a daily basis. This is a very common problem for a lot of people across the world; you might even know someone who is currently managing incontinence. 

 

#2 - Be kind with your words and offer support to those around you.

Unfortunately, in marketing we do see negative and critical comments about this health problem and the products we provide (usually on social media). Be kind with your words, because you don’t know what others around you are dealing with, and with 50/50 odds of experiencing incontinence in your lifetime, it’s quite possible that you and I will need these products at some point.

Try and make sure you are approachable, so that your loved ones (especially the elderly) will feel more comfortable asking for help if they need it.

 

#3 - Ask for help - we’re here for you!

One thing I always, always tell people about my job is how awesome our team is. I have never met a group of people who are more compassionate, kind, and knowledgeable than the folks that we have here at Healthwick. If you have any questions or need some help, please don’t hesitate to call us. Our team is here to help you and your loved ones.

I really hope this helps!

Take care,

Amy, Healthwick Marketing 

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  • Amy C
Comments 4
  • Louis
    Louis

    Many thanks for this note, Amy. Such a nice message. Like you, I too had walked down that aisle at the store a few times and paid little attention to it, save for perhaps thinking “jeez, that must suck”. I definitely didn’t expect to be in the same aisle for my own needs despite being 42 years old (now 5 years ago) and otherwise in perfect health. Fast forward 6 months from that first purchase at the drugstore, and realizing that more protection and better absorbency would be nice for sleeping, I decided to try briefs, which I had avoided like the plague. Thanks to Healthwick’s selection, guided by online product reviews, I was able to find the best – for me – combination of performance, fit, comfort and durability (Confidry). Cheers!

  • Steph
    Steph

    You’re absolutely right, I believe incontinence is more common than many of us think. Until I became a member of this demographic myself, I always relegated the idea that incontinence was an elderly problem. What I didn’t expect was to have this issue as a younger adult. What’s more, when I started reading up on incontinence solutions, I felt like I was a young person lost in a world of marketing towards those 3 times my age. Feeling like the only person on a university campus with this issue can be very isolating, but I have learned that there are in fact others in the 20-30s age range also dealing with this. The staff at Healthwick were very kind and helpful with getting some samples out to me that were geared towards my specific needs, and from there I was able to tailor my product choices as I became more familiar with these options.

  • Jen
    Jen

    Great article – very helpful. Thank you.

  • Linda
    Linda

    Thank you for this note Amy. Many people of all ages deal with incontinence. It took me a long, long time to realize I didn’t need to be ashamed. The fact that there are so many different options for people means that there is a need for so many different options – in other words, as you say, it’s a common problem.

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