ODSP Incontinence Supplies & Direct Pay - What You Need to Know
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ODSP Incontinence Supplies & Direct Pay - What You Need to Know


ODSP Beneficiaries across Ontario have been receiving letters the past few weeks, letting them know that funds for their incontinence supplies (along with surgical supplies and diabetic supplies) may no longer be added to their monthly income support payments.

Many Beneficiaries are being told that they must find a store or vendor who will bill ODSP directly, instead of having an additional amount added to their cheques or direct deposits. This is being referred to as "ODSP Pay Direct" - where the Beneficiary receives monthly supplies and the vendor invoices the local ODSP office for the amount.

This is both good and bad news.

The Good News

The new ODSP Pay Direct system allows more flexibility and lets you take advantage of superior service like discreet delivery.

Convenience & Discretion: Let's be honest - it's not easy or enjoyable to go to your local pharmacy to buy multiple bags of adult diapers, underwear or pads every month. Fortunately, when Beneficiaries use Healthwick for their ODSP-covered incontinence supplies, we ship directly to home in discreet, unmarked boxes. 

Selection: For Beneficiaries who have been stuck buying incontinence supplies from their local pharmacy, they can now shop around. Local Shoppers Drug Marts and grocery stores tend to have limited options, sizes, and often even stock, but online retailers like Healthwick offer 10x the selection with everything in stock and ready-to-ship daily. 

No More Receipts/ No More Out of Pocket Expenses: Some caseworkers have historically only paid out on receipts, meaning that you had to pay out of pocket and then submit a receipt to get the funds on your next cheque. With Healthwick, you never have to pay out of your pocket and we manage the receipts for you.


The Bad News

Not everyone is going to like the new Direct Pay program, though.

Reduced Payments: If you've been counting on increased support payments and re-directing some of your incontinence supply funds to other household expenses, you will feel the pinch of reduced support payments. Healthwick will only invoice ODSP with the actual cost of the product sent to you.

Approval Processing: Getting set up with Pay Direct with Healthwick isn't difficult, but it does take a little time (generally 3 to 5 days) to have your monthly supplies quote approved by your caseworker. Click here to see the simple 3 step process.



Have questions? We're here to help! 

Give us a call toll free at 1-877-775-6656 Monday to Friday from 9am to 5pm EST

1 comment

Feb 06, 2024

Always pay out of pocket because disability won’t help me without a doctor note and it’s kind sad but clam it as medical expenses on my taxes

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