TENA Ultra Scent-Free Washcloths
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Size and fit are very important when it comes to your home health care products. Healthwick's sizing guide can help you determine what size will best suit your needs and information on how products are measured.
How to Measure for Adult Diapers
If you're choosing an underwear or adult diaper style product, finding the right fit is very important. If a product is too small you may experience skin irritation, and if a product is too large may result in leaks.
All Healthwick products are clearly labelled with size ranges in inches in the product description to help you find exactly the correct size.
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Hips 1. Measure the hips of the individual. |
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Waist 2. Measure the waist of the individual. |
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Select Size 3. Select whichever measurement is larger to find the correct size. |
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How to Measure for Compression Socks
Measuring for compression socks and stockings can be performed by a certified fitter, but it can also be done easily by yourself at home. To begin, you will need a measuring tape. For best results, measure first thing in the morning as your leg will swell over the course of the day, leading to unreliable measurements if you take a measurement later in the day.
How to Measure for Knee High Compression Socks
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Ankle Measurement 1. Measure around your ankle (this measurement is called the circumference). Place the measuring tape at the narrowest part of the ankle, above the ankle bone. Note: This must always be your first measurement |
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Calf Measurement 2. Find the widest part of your calf. Measure the circumference of your calf. |
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Calf Length 3. Sit on a chair with your legs at a 90-degree angle. Measure the distance from the bend in your knee to the floor. |
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How to Measure for Thigh High Compression Stockings
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Ankle Measurement 1. Measure around your ankle (this measurement is called the circumference). Place the measuring tape at the narrowest part of the ankle, above the ankle bone. Note: This must always be your first measurement |
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Calf Measurement 2. Find the widest part of your calf. Measure the circumference of your calf. |
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Thigh Measurement 3. Find the widest part of your thigh - right under your buttocks. Measure the circumference of this part of your thigh. |
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| Leg Length 4. Measure the distance from the bottom of your buttocks to the floor. |
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How Catheters are Measured
Catheters are a tool used to manage urinary incontinence. Healthwick offers options for Intermittent Catheters and Male External Catheters. Like most incontinence products, size and fit are very important. Catheters have two required measurements; diameter and length. To determine what size you need, please speak to your healthcare professional.
Diameter
The diameter of a catheter tube is measured in French scale (FR). 1 FR is equal to 0.33mm. Catheters are often available in a wide range of FR sizes. Your healthcare professional can help you determine what size is best for you.
FR sizes do not apply to external catheters. External catheters, also known as condom catheters, are measured in millimetres (mm).
Length
Catheter lengths are typically measured in inches. The required length differ by gender. Men usually need a longer length, as the male urethra is longer. However, length may also differ based on a person's physique and their specific lifestyle needs. Your healthcare professional can help you determine what length you require.
2021 Holiday Schedule
Our office will be observing the following schedule so that our staff can spend time with their friends and families during the holiday season.
- Friday December 24th - Closing at 1pm
- Monday December 27th - Closed
- Tuesday December 28th - Closed
- Friday, December 31st - Closing at 1pm
- Monday January 3rd - Closed
Calls and emails made during this time will be returned as soon as possible the next business day.
Orders placed before noon EST and which contain only in-stock items ship the same day! Excludes weekends and holidays.
Flat Rate Traceable Shipping - No Carrier Preference
Order as much as you want - your shipping never increases! We cover the additional shipping charges for you, regardless of order size. By default Healthwick ships via Canada Post Expedited Parcel Service or UPS depending on where you live, with no signature required. Orders generally arrive in 1-8 business days after leaving the warehouse, with next-day delivery to some areas of the GTA.
| Area | Normal Shipping Times | Flat-Fee From... |
| ON | 1 to 3 Business Days | $9 |
| QC*, MB, AB, SK | 3 to 5 Business Days | $13 |
| BC, NB, NS, PE, NL | 4 to 6 Business Days | $16 |
| Territories, *Nunavut | Please call for a Quote | n/a |
Your order includes online tracking with shipping and delivery notifications.
Shipping Preference
Customers who prefer one carrier over the other also have the option of choosing Canada Post or UPS for an additional charge. Shipping will still take 1-8 business days after leaving the warehouse, with no signature required.
Please note that UPS is not available for:
- PO Boxes
- Select Rural Addresses (due to cost of shipping)
If your address is ineligible for UPS shipping and you've selected this as your option, we will contact you to offer you Canada Post or a full refund.
Pick-Up At Healthwick Office - Ontario ONLY
Customers in Ontario also have the option of picking up their order at the Healthwick office, located at 1360 Speers Rd in Oakville, ON with a $2 handling fee.
Please wait to receive the confirmation email that your order is ready for pickup before coming to our office. Unfortunately, if you arrive before the order is ready, we will not be able to accommodate you.
In-stock pick up orders placed before 12pm EST are generally available for pick up the same day after 2pm EST.
Please note, pick up orders may be in manufacturers boxes unless requested otherwise. If you require faster service, please give us a call toll free at 1-877-775-6656 (Monday to Friday, 9am to 5pm EST) and we will make every effort to accommodate you.
Orders which are not picked up within 15 business days of notification are automatically cancelled with a restocking fee of 25%. If you will be more than 15 business days to pick up your order, please contact us to make arrangements.
If you're not at home...
If you're not home, both Canada Post and UPS will attempt to leave the package in a secure location, such as an enclosed porch or side door. If you are not home or there is no secure location (such as an apartment lobby), Canada Post will leave a card letting you know from which local post office you can retrieve your parcel for up to 14 days. UPS will also leave a card with a number to contact where you can reschedule the delivery date, arrange to pick up your shipment at a UPS Customer Centre, have your shipment delivered to a different address, or to return the shipment to Healthwick. If the package is sent to the nearest UPS centre you must pick it up within 5 business days.
Both Canada Post and UPS will only make 1 delivery attempt. If your parcel is returned to us unclaimed, we will call you to have the package reshipped (with an additional shipping charge) or refund the cost of product less shipping fees. You will still be responsible for our original shipping costs and the return shipping charges. Please contact us if you have any questions at 1-877-775-6656.
Incorrect Address
The purchaser is responsible for ensuring that the shipping address entered at the time of purchase is accurate. Healthwick is not responsible for orders shipped to an inaccurate address. If the package is returned to Healthwick, we will contact you to correct your address before a second delivery attempt is made and you will need to pay shipping again. You will also have the option of a refund less shipping fees. You will still be responsible for our original shipping costs and the return shipping charges. Please contact us if you have any questions at 1-877-775-6656.
Returns
Healthwick is committed to ensuring the highest level of sanitation and hygiene for our products, as they are intended for personal health care use.
For this reason, we are unable to accept returns of any product, opened or unopened. This policy ensures the sanitation of all products in our warehouse. This includes products that have been changed by the manufacturer as this is beyond our control.
If you have received an order which is damaged or faulty, please contact us at help@healthwick.ca or call toll free 1-877-775-6656 and we would be happy to discuss replacement options. Please note that for quality assurance reasons, we may ask for photos of the damage or fault.
Frequently Asked Questions (FAQs)
Q: "Do you ship outside of Canada?"A: Sorry, but we currently only ship inside Canada.
Q: "Why don't you have flat-fee shipping to Canadian territories?"
A: Unfortunately, the high cost of shipping to these areas means that we're unable to establish a flat-fee price that would be accurate for the wide range of order sizes we typically see. Please get in touch with us by email or by phone and let us know what you'd like to order, so that we can give you an accurate quote.
Q: "My package arrived damaged. What should I do?"
A: We are very sorry to hear that, and would like to apologize for the inconvenience. Please get in touch with us by email or give us a call and we’d be happy to ship you a replacement at no charge.
Q: "My package hasn’t arrived yet. What should I do?"
A: Products purchased in Canada are shipped via Canada Post expedited parcel (2-8 business days) and UPS (2-8 business days). Shipping times are approximate and may reasonably vary due to inclement weather, inventory volumes, and postal holidays, however if you're concerned, please get in touch with us by email or give us a call and we’d be happy to help. Please contact us immediately if you track your parcel and it says delivered but you haven't received it. We will open an investigation with the courier to find it for you.
Q: "I need my products immediately! Do you have express shipping?"
A: We’re sorry, but to keep costs affordable for our customers, we only ship via Canada Post expedited parcel (2-8 business days) and UPS (2-8 business days). If your situation is urgent, you can place your order and choose "pick up in office" for your shipping method. Once you receive the email that your order is ready for pick up, you can send a courier to pick it up in your stead. To avoid these situations in the future, consider our Free Automatic Delivery Program.
Q: "I’ve decided I don’t want these products. How do I return them?"
A: For hygiene reasons, unfortunately all products are non-returnable, even in the case of unopened packages. We are committed to the health and safety of our customers as well as our employees, and returned parcels will be discarded unopened. If you have any concerns over the product which you've purchased, please don't hesitate to get in touch with us.
SAVE TIME AND MONEY.
The average Canadian tries 5 different adult incontinence products before they find the one that suits their unique needs for absorbency, style, and size, spending over $175 on full packages that go to waste.
With Healthwick's Free Sample Program, try up to 5 different samples on any order FREE!*
Samples are individually packaged and sealed for sanitation and are the exact same product as sold in full packages. *Please note that regular shipping charges apply starting at $9.
JUST ORDERING SAMPLES?
If you only want to try samples to start, just pay shipping and receive a free shipping coupon towards your next order.
To ensure that we have enough samples for all and to prevent abuse of the Free Sample Program, please note:
| Limit of 1 free shipping coupon per customer. Coupon is non-transferrable. | Limit of 5 samples per order. Additional samples will be automatically removed without notice. | Limit of 1 unique sample per customer. Duplicate samples will automatically be removed without notice. |
