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This article was written by our Customer Care Agent, Beatriz.
While I don’t have a family member living with incontinence, my path has been very similar. A while ago, my beloved dog had a stroke that left his back legs and part of his spine paralyzed. I was thrown into a world I knew absolutely nothing about that included medical appointments, mobility aids, physiotherapy sessions, home modifications, and also... incontinence care. It was overwhelming, to say the least.
I can truly relate to so many of our customers; those of you shopping not for yourselves, but for a parent, a partner, a child, or a dear friend who is living with incontinence. Like me, many of you didn’t choose this journey, but here you are, doing your best, every single day.
I didn’t expect to be cleaning up messes at 2 a.m. or learning how to prevent skin rashes. But suddenly, it became my daily reality. The emotional impact is real, it unfortunately affects most of us and it can be isolating. You might feel frustration, or feel overwhelmed while trying to navigate all of this. And that’s okay, please know that you’re not alone.
What I learned and I hope this helps you too, is to take one step at a time. You don’t have to figure everything out at once and even small wins matter.
The good news? Once I found the right products, everything changed! I stopped using the low-quality options and gave our Healthwick products a real try. I approached it as our customers would and started by testing samples, asking questions, and taking notes. Eventually, I found a product and a routine that worked. My dog stayed dry and comfortable, giving me some of my time and life back.
Being a caregiver is not an easy role and even if you’re new to this world, if you’re showing up with love, that’s something you should be proud of.
Please know that you can always ask for help. If you need assistance in finding a suitable product or know where to even start, we are here and we are a team who truly cares. We ask questions not to be nosy, but because we want to make your routine easier.
I hope sharing my story brings you comfort, confidence, or at the very least, a reminder that you're not alone on this journey.
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1 comment
Jennifer Cawthorne
In your article I found many of the steps I had to take when exploring incontinence control for myself many years ago. Your company has helped me a lot over the years with excellent advice, great delivery, and quality products. Thank you for your help!!