About Us - Healthwick's Story

It all started with a conversation...

Healthwick Canada was founded in 2012 by our Owner and CEO, Sean Neville. The idea came to Sean at a time where he was watching his Mother care for his elderly grandparents, and watching her struggle to find incontinence products that could meet their needs. 

There had to be a better solution than the "one-size-fits-all solutions" that many drugstores and big box retailers offer shoppers. Sure enough after thorough research, Sean discovered that there are hundreds of options to help those managing incontinence to live comfortable and dignified lifestyles. Despite there being so many unique options for incontinence, they were difficult to find and purchase.

This realization is what began a now decade-long mission to build Healthwick. Now Canada's leading direct-to-home retailer of adult incontinence products, with a robust free sample program.

Over the last ten plus years, Healthwick has grown to be Canada's top online retailer of adult incontinence products, offering discreet and fast shipping right to your doorstep. We've come a long way since our first website launched in 2012 (click here to see what our website looked like in December 2012!), but there's still more work to be done.

Everyday we continue to work hard to source new products for our customers, expand our knowledge of incontinence products and help our shoppers find the best solution for their unique situation.

A Message from Sean, our Founder & CEO:


Our Mission and Core Values

Healthwick was founded to help make managing incontinence easier for Canadians. Whether you're managing incontinence or caring for a loved one experiencing continence issues, we are here to help..

Canada's Largest Selection - Over 500 Products In-Stock Daily!

We understand that no two situations are identical. That's why our goal is to offer the largest selection of incontinence products to Canadians.

Having such a wide selection allows us to help our shoppers find a solution to meet their unique needs. We have options from well-known leaders in incontinence management, to niche and specialty brands that offer alternative solutions for those needing something more specific and unique.

Friendly & Professional Service - We're Here to Help

Our team of product experts have been hand selected for their level of care, professionalism attention to detail.

Healthwick Product Experts have undergone extensive training, and can help you find a product to meet your needs. Simply give us a call Toll Free at 1-877-775-6656, or send an email to help@healthwick.ca and we'd be happy to help you!

Free Samples - Try Before you Buy

Finding the right product to help manage incontinence can not only be challenging, but also costly. The average Canadian tries 5 different incontinence products before they find the right fit for their needs. This process usually totals up to at least $175, spent on full packages of product that go to waste simply because they didn't work out for you.

That's where the idea for our free sample program came from. We wanted to offer Canadians a cost-effective way to find an incontinence product that will suit their unique needs for absorbency, style, price point and size. 

With our free sample program, you can try up to 5 different samples on any 3 orders FREE.* Please click here to shop our selection of free samples.

100% Discreet & Fast, Flat-Fee Shipping

To protect your privacy, all orders are discreetly packaged with no identifying marks on the outside. And our low flat-fee shipping rate lets you buy as much as you need with peace of mind that your shipping rate never increases. Fast delivery anywhere in Canada, generally in 1 to 8 business days.

Easy Ordering Online or By Phone

Our easy-to-use web store allows individuals, caretakers, and parents to privately, conveniently and securely order products from the comfort of their own homes. Our toll-free Customer Advocate line is operated by caring incontinence product experts, available Monday to Friday from 9am to 5pm EST.

Once you find the products that work for you, there is the option to subscribe for our Free Automatic Delivery Program. Save 5% on every automatic order while insuring you never run our of the products you need.